Privacy Policy

This Privacy Policy describes how Mod Pizza (referred to as "we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit our website at pizzamods.rest, place orders, use our digital services, or otherwise interact with us. Please read this policy carefully to understand our practices regarding your personal data and how we treat it.

By accessing or using our website, placing an order, creating an account, or otherwise engaging with our services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please discontinue your use of our services immediately.

We are committed to protecting your privacy and maintaining the confidentiality, integrity, and security of any personal information you share with us. This policy is designed to comply with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission (FTC) Act, and other applicable consumer protection regulations.

1. About Us and How to Contact Us

Mod Pizza operates as a food service business in the United States. We are responsible for the personal information we collect and process through our website and related services.

For any privacy-related questions, requests, or concerns, please contact us using the details provided above. We strive to respond to all privacy inquiries within a reasonable timeframe, typically within 30 to 45 days.

2. Information We Collect

We collect several categories of personal information from and about users of our services. The types of data we collect depend on how you interact with us — whether you are browsing our website, placing an order, creating an account, or communicating with our team.

2.1 Personal Identification Information

When you create an account, place an order, or contact us, we may collect the following personal identification data:

• Full name
• Email address
• Phone number
• Billing and delivery address
• Username and password (stored in encrypted form)
• Date of birth (where required for age verification)
• Payment information (credit/debit card details, which are processed by secure third-party payment processors)

2.2 Order and Transaction Information

When you place an order through our website or affiliated platforms, we collect:

• Order history and details (items ordered, customizations, quantities)
• Delivery preferences and special instructions
• Payment method type (we do not store full payment card numbers)
• Transaction timestamps and order IDs
• Loyalty program activity and reward point balances

2.3 Usage and Behavioral Data

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system and device type (desktop, mobile, tablet)
• Pages visited and time spent on each page
• Referring URLs (the page you visited before coming to our website)
• Links clicked and features used
• Search terms entered on our website
• Session duration and frequency of visits

2.4 Cookie and Tracking Data

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your interactions with our website. This data includes session identifiers, preferences stored between visits, and behavioral patterns used to improve our services. For more detailed information, please refer to Section 8 of this Privacy Policy and our dedicated Cookie Policy.

2.5 Communications Data

If you contact us through email, our contact form, live chat, or social media channels, we collect:

• The content of your messages and communications
• Contact details you provide in your communication
• Records of complaints, feedback, and support requests
• Survey responses and reviews submitted by you

2.6 Information from Third Parties

We may receive information about you from third parties, including:

• Social media platforms, if you connect your account or interact with us via social media
• Third-party food delivery partners and platforms
• Analytics and advertising partners
• Fraud prevention and identity verification services

3. How We Use Your Information

We use the personal information we collect for a variety of purposes that are necessary to deliver our food services, improve our operations, and communicate with you effectively. Below is a detailed breakdown of how we use your data.

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders accurately and on time
• Managing your customer account and loyalty program membership
• Processing payments and issuing refunds where applicable
• Coordinating delivery logistics and communicating estimated delivery times
• Providing customer support and resolving complaints or disputes
• Verifying your identity and preventing fraudulent transactions

3.2 Analytics and Service Improvement

• Analyzing usage patterns to understand how customers interact with our website and services
• Identifying popular menu items, peak ordering times, and customer preferences
• Conducting A/B testing and user experience research
• Improving website functionality, design, and overall performance
• Developing new menu items and service offerings based on customer feedback and trends

3.3 Marketing and Promotional Communications

• Sending promotional emails, newsletters, and special offers (with your consent where required)
• Personalizing marketing messages based on your order history and preferences
• Running targeted advertising campaigns on social media platforms and search engines
• Administering contests, sweepstakes, loyalty rewards, and promotional events
• Sending push notifications through our app or browser (if you have opted in)

You have the right to opt out of marketing communications at any time. Each marketing email includes an unsubscribe link. You may also contact us directly at [email protected] to update your communication preferences.

3.4 Legal Compliance and Safety

• Complying with applicable federal and state laws and regulations
• Responding to lawful requests from law enforcement and government authorities
• Enforcing our Terms of Service and other legal agreements
• Protecting the rights, safety, and property of our business, employees, and customers
• Detecting and preventing fraud, abuse, and unauthorized access to our systems

4. Legal Basis for Processing

We process your personal information based on the following legal grounds, as applicable under United States law and relevant regulations:

• Contract Performance: Processing necessary to fulfill your orders and provide the services you have requested.
• Legitimate Interests: Processing conducted for our legitimate business interests, such as fraud prevention, security, and improving our services, provided these interests are not overridden by your rights.
• Legal Obligation: Processing required to comply with applicable federal and state laws.
• Consent: Processing based on your explicit consent, such as for marketing communications and certain cookies. You may withdraw your consent at any time.

5. Sharing Your Information with Third Parties

We do not sell your personal information to third parties. However, we may share your data with trusted partners and service providers under specific circumstances as described below.

5.1 Service Providers and Business Partners

We work with third-party service providers who assist us in operating our business. These parties process data on our behalf and are contractually obligated to maintain the confidentiality and security of your information. Such service providers include:

• Payment Processors: To securely process credit/debit card transactions and other payment methods.
• Delivery Partners: To coordinate food delivery services and communicate with drivers.
• Cloud Hosting Providers: To securely store our databases and application infrastructure.
• Email Marketing Platforms: To manage and send promotional communications.
• Analytics Providers: Such as Google Analytics, to understand how users interact with our website.
• Customer Support Software: To manage support tickets and customer inquiries.
• Fraud Detection Services: To identify and prevent fraudulent transactions.

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, or valid legal process
• Respond to requests from law enforcement or government regulatory agencies
• Protect the rights, property, or safety of Mod Pizza, our customers, or the public
• Investigate, prevent, or take action against illegal activities or violations of our Terms of Service

5.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or business reorganization, your personal information may be transferred to the acquiring entity. We will notify you of any such change through a prominent notice on our website or via email prior to the transfer taking effect.

5.4 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, or other business purposes. This type of data sharing does not constitute sharing of personal information.

6. Data Security

We take the security of your personal information seriously and have implemented a range of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, or destruction.

6.1 Technical Security Measures

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Encryption of sensitive data at rest, including passwords and payment information
• Secure, access-controlled server environments hosted by reputable cloud providers
• Regular security patches and software updates
• Intrusion detection and monitoring systems
• Multi-factor authentication for administrative access

6.2 Administrative Security Measures

• Strict role-based access controls limiting employee access to personal data
• Regular staff training on data security and privacy best practices
• Confidentiality agreements with all employees and contractors who handle personal data
• Regular internal audits of data handling practices

6.3 Data Breach Response

In the event of a data breach that may affect your personal information, we will notify affected individuals and relevant authorities as required by applicable law, including applicable state breach notification laws. We will take prompt action to investigate, contain, and remediate any security incident.

7. Your Privacy Rights

Depending on your state of residence in the United States, you may have various rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law.

7.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA, as amended by the CPRA:

• Right to Know: You have the right to request that we disclose what personal information we have collected about you, including the categories of information, the purposes for collection, and the categories of third parties with whom it is shared.
• Right to Delete: You have the right to request deletion of personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you.
• Right to Opt Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising purposes. We do not sell personal information in the traditional sense.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of sensitive personal information to certain permitted purposes.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. You will not be denied goods or services, charged different prices, or receive a different level of quality as a result of exercising your rights.

7.2 General Privacy Rights (All Users)

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct any inaccurate or incomplete information we hold about you.
• Right to Deletion: You may request that we delete your personal information, subject to our legal obligations to retain certain data.
• Right to Data Portability: You may request that we provide your personal information in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to Opt Out of Marketing: You may opt out of receiving marketing communications from us at any time by using the unsubscribe link in our emails or contacting us directly.

7.3 How to Exercise Your Rights

To exercise any of your privacy rights, please contact us by:

• Email: [email protected] with the subject line "Privacy Rights Request"
• Website: pizzamods.rest via our contact form

We will verify your identity before processing any privacy rights request to protect your personal information. We may ask you to provide identifying information to confirm your identity. We will respond to your request within 45 days. If we require additional time, we will notify you of the extension in writing.

You may designate an authorized agent to make a request on your behalf. We may require proof of the agent's authorization and verification of your identity directly.

8. Cookie Policy Summary

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze traffic, and support our marketing efforts. Cookies are small text files placed on your device that allow our website to recognize your browser and remember certain information.

8.1 Types of Cookies We Use

You can manage your cookie preferences through your browser settings or our cookie consent tool. Please note that disabling certain cookies may affect the functionality of our website. For complete details about our cookie practices, please refer to our full Cookie Policy available on our website at pizzamods.rest.

9. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The following general retention guidelines apply:

When your personal data is no longer required, we will securely delete or anonymize it. In some cases, we may retain anonymized data indefinitely for statistical and analytical purposes, as it can no longer be used to identify you.

10. Children's Privacy

We do not knowingly market to, solicit information from, or sell products or services to children under the age of 18. If we become aware that we have inadvertently collected personal information from a minor under the age of 18, we will take immediate steps to delete that information from our records.

If you are a parent or legal guardian and believe that your child under 18 has provided us with personal information without your consent, please contact us immediately at [email protected]. We will investigate and take appropriate action, which may include deleting the child's information from our systems.

We comply with the Children's Online Privacy Protection Act (COPPA) and do not direct our services to children under the age of 13. If you are under 18 years of age, you must not use our website or services.

11. International Data Transfers

Mod Pizza operates primarily within the United States, and your personal information is primarily stored and processed in the United States. However, some of our third-party service providers and technology partners may be located in other countries, which may result in the transfer of your personal data across international borders.

When we transfer personal information internationally, we take steps to ensure that appropriate safeguards are in place to protect your data in accordance with applicable law. These safeguards may include:

• Standard contractual clauses or data processing agreements with international service providers
• Ensuring that third parties implement security measures equivalent to those we maintain
• Compliance with applicable U.S. federal and state privacy laws regarding international transfers

By using our services and providing us with your information, you acknowledge and consent to the transfer, storage, and processing of your data in the United States and potentially in other countries where our service providers operate.

12. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, or services that are not operated or controlled by Mod Pizza. This Privacy Policy applies solely to our website and services. We are not responsible for the privacy practices of third-party websites, and we encourage you to review the privacy policies of any external sites you visit.

We may integrate with third-party platforms for social media sharing, food delivery aggregators, and payment processing. These integrations are subject to the respective third party's privacy practices, and we recommend reviewing their policies before sharing your data with them.

13. FTC Compliance and Consumer Protection

We operate in compliance with the Federal Trade Commission (FTC) Act, which prohibits unfair or deceptive acts or practices in commerce. Our privacy practices are designed to be transparent, fair, and consistent with our commitments to you. We will not engage in deceptive data collection practices, will honor the choices you make about your personal information, and will provide clear and accurate disclosures about our data practices.

If you believe we have engaged in any unfair or deceptive privacy practice, you may file a complaint with the FTC at ftc.gov/complaint or contact us directly to resolve the matter.

14. How to File a Complaint with a Data Protection Authority

If you have concerns about our privacy practices that we have not adequately addressed, you have the right to file a complaint with an appropriate regulatory authority.

14.1 For California Residents

California residents may file a complaint with the California Privacy Protection Agency (CPPA), which is the agency responsible for enforcing the CPRA:

• Agency: California Privacy Protection Agency
• Website: cppa.ca.gov
• Email: [email protected]

14.2 For All U.S. Consumers

All U.S. consumers may report concerns to the Federal Trade Commission (FTC):

• Agency: Federal Trade Commission
• Website: ftc.gov/complaint
• Phone: 1-877-FTC-HELP (1-877-382-4357)

14.3 State-Specific Resources

Depending on your state of residence, you may also have recourse through your state's Attorney General office or state consumer protection agency. Many states have established dedicated privacy enforcement mechanisms. We encourage you to contact the appropriate authority in your state if you believe your privacy rights have been violated.

15. Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activities tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals, and our website does not currently alter its data collection practices in response to DNT signals. However, you can manage your tracking preferences through our cookie consent tool and your browser settings.

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable laws, or business operations. When we make material changes to this policy, we will:

• Post the updated policy on our website at pizzamods.rest
• Update the "Last Updated" date at the top of this policy
• Notify registered users via email where required by law or where changes are significant

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services following the posting of changes constitutes your acceptance of the updated policy.

17. Contact Us for Privacy Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact our privacy team:

We are dedicated to addressing your privacy concerns promptly and professionally. When you submit a privacy inquiry or rights request, please provide sufficient information to allow us to understand and respond to your request, including your name, contact information, and a clear description of your request or concern.

This Privacy Policy was last updated on April 4, 2026. All rights reserved by Mod Pizza.